BTS Services

Free On-Site Consultation

Typically, BTS conducts an initial on-site consultation at no cost, the focus of which is a complete review of the client’s existing IT environment. This analysis would include a thorough inventory of technology, hardware and software, currently in use, as well as a review of data-backup strategies, including on and off-site storage, product conformance evaluations, and in-house procedures. In addition, this analysis would make recommendations, as necessary, for updating, improving, and/or securing the client’s existing technology, as well as offer suggestions for other products or services which the client might find of value, including training and support.

BTS understands that each client is unique, with a set of specific goals and expectations. Some clients hire BTS just to perform a specific task, such as a server check. Other clients, those running home offices or small firms, for instance, will have BTS do manual back-ups and software updates. In every case, no matter how big or small the job, BTS works in close collaboration with its clients to insure that the technologies they use are appropriate to their business aims, secure against unauthorized access, up-to-date and backed-up, because BTS wants provide its clients with top-quality, convenient and dependable services at the best rates.

Managed Services Contracts

For many BTS clients, a service contract provides them with the level of regular supervision of their IT environment they are looking for, as well as a convenient way to anticipate expenses for budget-planning purposes. A service contract can also be the most cost-effective way to insure optimum technology support (routine periodic testing will improve uptime and dependability) and trouble-shooting, as it is customized to address the client’s specific requirements. Below are just a few of the services that BTS offers in a standard service contract:

• Perform a regular needs analysis and assessment regarding existing configurations and assist in planning scheduled upgrades
  Troubleshoot outages, performance issues and provide routine/diagnostic service
• Review routine back-ups of the server and conduct checks of back-up system
• Install, configure, and maintain the operating system, virus protection, and security patches
• Be available both for regular support during standard business hours and be for emergency support at all other times (24 hours/7 days) to assist with outages, system failures or other extraordinary performance issues involving client’s equipment and/or software
• Facilitate repairs to hardware that fails diagnostic testing
• Oversee repairs to equipment under warranty and obtain estimates for repairs for equipment out of warranty and oversee such repairs
• Provide pricing and vendor information to allow the client to obtain appropriate hardware and software on the most efficient and economical basis\

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Pay as you go or Single-task

For clients who are not looking for a service contract but who do need occasional technology support, either on-site or by telephone, BTS offers very reasonable support rates. On-site support is billed in 15-minute increments, with a minimum of one hour. Telephone and remote support calls are billed in 15-minute increments, with no minimum. Standard billing rates are as follows:

Hourly Pricing Information

With published hourly rates, BTS allows you to plan your budgets without costly surprises.  With an hour’s minimum charge, with no travel time charged in Manhattan, BTS will respond to your issue with the right level of technician required to get the problem fixed – for simple desktop support during normal business hours Monday through Friday, the cost is $125 per hour.  For problems requiring a System Administrator, the cost is $165 per hour.  For a Senior Engineer or Project Manager level issue, the cost will be $220 per hour.

Remote support, which is often all that’s needed, offers a 25 % on our regular rates, so that $125 becomes $93.75, and so forth.  Remote hours are billed in ¼ hour increments.

If you prefer to have the work done after business hours (for server work, for instance), we will happily accommodate you at a slightly higher hourly rate, i.e. $187.50 an hour for on-site desktop support, while after-hours remote support will be $156.25 per hour billed, as above, in ¼ hour increments.

For four-hour response rates (usually only needed in emergency situations), our rates are $187.50 for desktop support, with similar increases in remote and other level support.

 Our entire price structure is shown in the graph below, which gives business-hour, after-hour and four-hour-response rates for Desktop, System Administrator and Senior Engineer levels.

Please note: on-site support outside of Manhattan will be subject to a travel-time surcharge.

Other BTS Services

BTS is also provides its clients with a variety of other technology services, including:

• Full-scale Internet presence, including web-site design, custom construction, hosting and maintenance
• Internal and external network planning, mapping, design and implementation
• Hardware and software efficiency evaluation, selection and installation.

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